Question 1

Deming stressed that the ultimate responsibility for quality improvement lies with:

Accepted Answer

A)  design engineers.
B)  Inspectors.
C)  top management.
D)  material suppliers.E) A) and B)
F) A) and C)

Question 2

Crosby argues that Zero Defects is a motivational program and not a performance standard.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is NOT an objective of state-sponsored quality awards?

Accepted Answer

A)  Providing a forum for information exchange
B)  Winning a state award as a prerequisite to apply for the Baldrige Award
C)  Encouraging firms to adopt quality and productivity improvement approaches
D)  Promoting awareness of productivity and qualityE) C) and D)
F) B) and D)

Question 4

The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories,items,and areas to address.Which of the following four is NOT one of them?

Accepted Answer

A)  Strategic Planning
B)  Workforce Focus
C)  Process Management
D)  Return on InvestmentE) A) and D)
F) A) and C)

Question 5

The Profound Knowledge system is attributed to:

Accepted Answer

A)  Philip B.Crosby
B)  W.Edwards Deming
C)  Armand Feigenbaum
D)  Joseph M.JuranE) None of the above
F) A) and B)

Question 6

Cost Control is one of the seven categories of the Malcolm Baldrige National Quality Award examination.

Accepted Answer

A) True 
 B)False  False

Question 7

Deming states that knowledge is not possible without theory,and experience alone does not establish a theory.Explain this statement as it applies to management decision making.

Accepted Answer

Any rational plan requires prediction co...

Question 8

The Deming philosophy focuses on continual improvements in product and service quality by _____ in design,manufacturing,and service processes,driven by the leadership of top management.

Accepted Answer

A)  promoting innovations
B)  reducing uncertainty and variability
C)  outsourcing non-core activities
D)  reengineeringE) A) and B)
F) A) and C)

Question 9

The focus of the Malcolm Baldrige National Quality Award includes all of the following EXCEPT:

Accepted Answer

A)  to recognize the achievements of high quality companies.
B)  to establish guidelines and criteria for evaluation of quality improvement efforts.
C)  to provide detailed information on how award winning enterprises achieved success.
D)  to encourage the use of quantitative analysis to improve quality.E) A) and B)
F) A) and C) D

Question 10

National Quality Institute is a nonprofit organization designed to stimulate and support quality-driven innovation within all enterprises and institutions,including business,government,education,and health care in _____.

Accepted Answer

A)  Australia
B)  Canada
C)  China
D)  United StatesE) C) and D)
F) None of the above

Question 11

The Criteria for Performance Excellence for the Malcolm Baldrige National Quality Award should result in all of the following EXCEPT:

Accepted Answer

A)  achieving compliance to quality standards set by CMM levels.
B)  delivery of ever-improving value to customers, resulting in improved marketplace success.
C)  improvement of overall company performance and capabilities.
D)  organizational and personal learning.E) B) and C)
F) A) and D)

Question 12

Which of the following is false regarding inspection under the Deming philosophy?

Accepted Answer

A)  Inspection encourages the production of defects.
B)  Inspection can be used to assure quality.
C)  Inspection is rarely accurate.
D)  Inspection does not add value to the product.E) A) and B)
F) A) and C)

Question 13

_____ maintained that the manufacturing-based definition of quality as conformance to specification limits is inherently flawed.

Accepted Answer

A)  A.V.Feigenbaum
B)  Kaoru Ishikawa
C)  Genichi Taguchi
D)  Philip B.CrosbyE) A) and D)
F) B) and C)

Question 14

Deming's Profound Reflective Thinking system consists of four interrelated parts.Which of the following is NOT one among them?

Accepted Answer

A)  Appreciation for a system
B)  Understanding variation
C)  Theory of quality
D)  PsychologyE) None of the above
F) A) and D)

Question 15

Which of the following is NOT a part of the Profound Knowledge system?

Accepted Answer

A)  Psychology
B)  Appreciation for a system
C)  Management by objectives
D)  Understanding of variationE) None of the above
F) A) and B)

Question 16

Crosby's Basic Elements of Improvement were all of the following EXCEPT:

Accepted Answer

A)  determination.
B)  education.
C)  implementation.
D)  experimentation.E) A) and D)
F) C) and D)

Question 17

Which of the following individuals is credited with having the greatest influence on quality management?

Accepted Answer

A)  Philip B.Crosby
B)  W.Edwards Deming
C)  Kaoru Ishikawa
D)  Joseph M.JuranE) B) and C)
F) A) and B)

Question 18

Achieving registration to the ISO 9000 standards requires compliance verification by an independent audit.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following companies is recognized as the benchmark for Six Sigma implementation?

Accepted Answer

A)  General Electric
B)  Allied Signal
C)  Motorola
D)  XeroxE) B) and D)
F) A) and B) A

Question 20

Most testimonials on why Six Sigma works focus on:

Accepted Answer

A)  continued top management support and enthusiasm
B)  improved quality awareness of the global customer.
C)  increased workforce intelligence and performance levels.
D)  the emergence of systems thinking across organizational functions.E) None of the above
F) B) and C)

Exam 3: Philosophies And Frameworks

Deming stressed that the ultimate responsibility for quality improvement lies with:

Correct AnswerverifiedShow Answer

Crosby argues that Zero Defects is a motivational program and not a performance standard.

Correct AnswerverifiedShow Answer

Which of the following is NOT an objective of state-sponsored quality awards?

Correct AnswerverifiedShow Answer

The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories,items,and areas to address.Which of the following four is NOT one of them?

Correct AnswerverifiedShow Answer

The Profound Knowledge system is attributed to:

Correct AnswerverifiedShow Answer

Cost Control is one of the seven categories of the Malcolm Baldrige National Quality Award examination.

Correct AnswerverifiedFalse

Deming states that knowledge is not possible without theory,and experience alone does not establish a theory.Explain this statement as it applies to management decision making.

Correct AnswerverifiedAny rational plan requires prediction co...View AnswerShow Answer

The Deming philosophy focuses on continual improvements in product and service quality by _____ in design,manufacturing,and service processes,driven by the leadership of top management.

Correct AnswerverifiedShow Answer

The focus of the Malcolm Baldrige National Quality Award includes all of the following EXCEPT:

Correct AnswerverifiedD

National Quality Institute is a nonprofit organization designed to stimulate and support quality-driven innovation within all enterprises and institutions,including business,government,education,and health care in _____.

Correct AnswerverifiedShow Answer

The Criteria for Performance Excellence for the Malcolm Baldrige National Quality Award should result in all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Which of the following is false regarding inspection under the Deming philosophy?

Correct AnswerverifiedShow Answer

_____ maintained that the manufacturing-based definition of quality as conformance to specification limits is inherently flawed.

Correct AnswerverifiedShow Answer

Deming's Profound Reflective Thinking system consists of four interrelated parts.Which of the following is NOT one among them?

Correct AnswerverifiedShow Answer

Which of the following is NOT a part of the Profound Knowledge system?

Correct AnswerverifiedShow Answer

Crosby's Basic Elements of Improvement were all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Which of the following individuals is credited with having the greatest influence on quality management?

Correct AnswerverifiedShow Answer

Achieving registration to the ISO 9000 standards requires compliance verification by an independent audit.

Correct AnswerverifiedShow Answer

Which of the following companies is recognized as the benchmark for Six Sigma implementation?

Correct AnswerverifiedA

Most testimonials on why Six Sigma works focus on:

Correct AnswerverifiedShow Answer

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False

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Any rational plan requires prediction co...
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D

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