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An approach whereby an organization allocates its marketing mix resources to reach its target markets and achieve a competitive advantage is


A) the tactical marketing process.
B) situational analysis.
C) diversification analysis.
D) synergy analysis.
E) the strategic marketing process.

F) A) and E)
G) A) and C)

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Points of difference refer to


A) the fundamental, passionate, and enduring principles of an organization that guide its conduct over time.
B) the cluster of benefits that an organization promises customers to satisfy their needs.
C) a unique strength relative to competitors that provides superior returns, often based on quality, time, cost, or innovation.
D) those characteristics of a product that make it superior to competitive substitutes.
E) the use of percentage points of market share to allocate marketing resources effectively for different product lines within the same firm.

F) C) and D)
G) All of the above

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Netflix is a company that delivers DVD movies and television programming to consumers either by mail or streaming over the Internet. It faces many competitors, but continues to grow both in the United States and abroad. Part of what has driven success in recent years is its original content, with movies and shows like Bird Box and Stranger Things, popular programming that cannot be seen elsewhere. Its original content provides Netflix's


A) viable mission.
B) competitive advantage.
C) tactical innovation.
D) core benefit.
E) sales orientation.

F) C) and D)
G) A) and C)

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What is the purpose of the evaluation phase of the strategic marketing process? How is it accomplished?

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The evaluation phase of the strategic ma...

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The strategic marketing process involves three phases: planning, implementation, and


A) review.
B) execution.
C) evaluation.
D) goal revision.
E) correction.

F) A) and B)
G) B) and D)

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  Figure 2-1 -In Figure 2-1 above, Box A represents the ________ that oversees the three levels of strategy in an organization. A)  functional level B)  board of directors C)  corporate level D)  CEO E)  strategic business unit level Figure 2-1 -In Figure 2-1 above, Box A represents the ________ that oversees the three levels of strategy in an organization.


A) functional level
B) board of directors
C) corporate level
D) CEO
E) strategic business unit level

F) All of the above
G) B) and D)

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The Boston Consulting Group (BCG) has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization. Question marks are SBUs that are classified as having


A) high market growth rates and high relative market shares.
B) low market growth rates but high relative market shares.
C) low market growth rates and low relative market shares.
D) high market growth rates but low relative market shares.
E) medium market growth rates and medium relative market shares.

F) A) and D)
G) A) and E)

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A situation analysis requires a firm to consider the external forces and trends that affect it, either favorable or unfavorable. Which scenario is an example of an external force?


A) The firm buys its own fleet of trucks, so it no longer needs to hire a trucking company for distribution.
B) A hiring freeze is put into place. Although no one is fired, no one can be hired.
C) A goal is set to decrease production costs with new equipment.
D) A city government bans plastic straws inside all restaurants and bars in the city limits.
E) Shareholders are rewarded with a sizable dividend check.

F) A) and E)
G) C) and D)

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  Figure 2-4In Figure 2-4 shown above, a representation of the BCG business portfolio analysis, SBUs found in quadrant D would be called A)  cash cows. B)  stars. C)  question marks. D)  treasure chests. E)  dogs. Figure 2-4In Figure 2-4 shown above, a representation of the BCG business portfolio analysis, SBUs found in quadrant D would be called


A) cash cows.
B) stars.
C) question marks.
D) treasure chests.
E) dogs.

F) B) and E)
G) C) and E)

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  Figure 2-5 -Quadrant A in Figure 2-5 above represents the marketing strategy of A)  market penetration. B)  product development. C)  market development. D)  product penetration. E)  diversification. Figure 2-5 -Quadrant A in Figure 2-5 above represents the marketing strategy of


A) market penetration.
B) product development.
C) market development.
D) product penetration.
E) diversification.

F) B) and C)
G) A) and E)

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A technique that helps a firm search for growth opportunities from among current and new markets as well as current and new products is


A) diversification analysis.
B) business portfolio analysis.
C) a market-product grid framework.
D) synergy analysis.
E) market segmentation.

F) None of the above
G) A) and E)

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The initial step in the planning phase of the strategic marketing process involves


A) establishing the budget.
B) developing the marketing program.
C) diversification analysis.
D) auditing the marketing plan.
E) conducting a situation (SWOT) analysis.

F) C) and E)
G) B) and E)

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A competitive advantage refers to


A) the cluster of benefits that an organization promises customers to satisfy their needs.
B) those characteristics of a product that make it superior to competitive substitutes.
C) a unique strength relative to competitors that provides superior returns, often based on quality, time, cost, or innovation.
D) actions taken by a firm with the sole intent of putting a competitor out of business.
E) the added value given to a product beyond the functional benefits provided.

F) A) and D)
G) A) and E)

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A campus service organization annually raises money through the sale of T-shirts. What are the major components of the marketing program it should use to increase sales? Give at least one example of each.

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A marketing program should include produ...

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Apple launched the iPhone in 2007, had very strong sales, and its market share now exceeds 56 percent. The global smartphone market is expected to grow at an annual rate of 1-2 percent, slowing significantly since 2015. Although Apple's iPhone SBU was once a star, it seems to be becoming a


A) question mark.
B) lemon.
C) hedgehog.
D) cash cow.
E) dog.

F) None of the above
G) All of the above

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The two major aspects of the evaluation phase of the strategic marketing process are


A) segmenting the market and selecting target markets.
B) establishing a business mission and designing measurable goals and objectives.
C) designing the marketing mix and setting the budget.
D) comparing the results of the marketing program with the goals to identify deviations and acting on them.
E) executing the marketing plan and designing the marketing organization.

F) B) and E)
G) C) and D)

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Seeking to obtain as high a financial return on their investments (ROI) as possible, firms will often set ________ goals.


A) sales
B) quality
C) market share
D) profit
E) employee welfare

F) A) and E)
G) All of the above

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What is the difference between a marketing strategy and a marketing tactic?

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A marketing strategy is the means by whi...

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Diversification analysis refers to


A) a technique that seeks opportunities by finding the optimum balance between marketing efficiencies versus R&D-manufacturing efficiencies.
B) a framework to relate the market segments of potential buyers to products offered or potential marketing actions by an organization.
C) a technique that helps a firm search for growth opportunities from among current and new markets as well as current and new products.
D) a technique used to determine the appeal of each SBU or offering and then the amount of cash, if any, each should receive.
E) a framework that identifies four "generic" strategies to achieve a competitive advantage.

F) B) and E)
G) D) and E)

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Alcatel offers a simple cell phone with calling and an FM radio for use in most international markets. This an example of Alcatel's


A) evaluation strategy.
B) price strategy.
C) place strategy.
D) promotion strategy.
E) product strategy.

F) C) and E)
G) A) and B)

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