Question 1

A characteristic of mixed punctuation is ____.

Accepted Answer

A)   no punctuation after the salutation
B)   no colon after the enclosure
C)   no period after the enclosure
D)   a colon after Attention in the attention line
E)   no comma after the complimentary closingF) C) and E)
G) B) and C)

Question 2

Which of the following envelopes is most easily read by an OCR system?

Accepted Answer

A)   An envelope that is addressed by hand
B)   A computer-printed envelope using the default font
C)   An envelope that measures 3 inches by 4 inches
D)   A computer-printed envelope using a script font
E)   A computer-printed envelope with a double-spaced addressF) A) and C)
G) C) and E)

Question 3

The former name for Parcel Post was ____.

Accepted Answer

A)   Priority Mail
B)   first-class mail
C)   third-class mail
D)   fourth-class mail
E)   Express MailF) B) and C)
G) None of the above

Question 4

The ________ letter style is the most commonly used style for correspondence in medical offices.

Accepted Answer

The answer of The ________ letter style is the most...

Question 5

A characteristic of open punctuation is ___.

Accepted Answer

A)   a colon after the salutation
B)   no punctuation after the copy notation
C)   a comma after the complimentary closing
D)   a period after the enclosure notation
E)   a colon after Attention in the attention lineF) A) and B)
G) B) and C)

Question 6

Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered?

Accepted Answer

A)   Special delivery
B)   Certified mail
C)   Express Mail
D)   Registered mail
E)   Priority MailF) B) and D)
G) A) and B)

Question 7

Which of the following USPS services provides either next-day or second-day delivery 365 days a year?

Accepted Answer

A)   Priority Mail
B)   First-class mail
C)   Express Mail
D)   Airmail
E)   Registered mailF) A) and B)
G) B) and C)

Question 8

Which of the following is a correct dateline for a business letter?

Accepted Answer

A)   August, 20, 2012
B)   Aug. 20, 2012
C)   August 20, 2012
D)   Aug. 20 2012
E)   8/20/2012F) B) and C)
G) B) and E)

Question 9

The steps in processing mail involve sorting, recording, annotating, and ____.

Accepted Answer

A)   distributing
B)   tracing
C)   registering
D)   certifying
E)   filingF) A) and B)
G) C) and D)

Question 10

Interoffice memos are used for ________ written communication within an office.

Accepted Answer

The answer of Interoffice memos are used for ________ written...

Question 11

Priority Mail is used for ____.

Accepted Answer

A)   any item that weighs between 11 oz and 70 lbs
B)   guaranteed next-day delivery
C)   most medical office correspondence
D)   mail going to foreign countries
E)   mailing books and catalogsF) A) and B)
G) All of the above

Question 12

Envelopes used to send documents or items that may otherwise be damaged in the mail are ____.

Accepted Answer

A)   tan Kraft envelopes
B)   padded envelopes
C)   clasp envelopes
D)   No. 6 envelopes
E)   correspondence envelopesF) A) and E)
G) None of the above

Question 13

When processing incoming mail, you should sort it into piles according to ________ and type of mail.

Accepted Answer

The answer of When processing incoming mail, you should sort...

Question 14

The envelope size most commonly used for correspondence is ____.

Accepted Answer

A)   No. 10
B)   tan Kraft
C)   No. 6
D)   No. 7
E)   No. 8F) A) and E)
G) B) and D)

Question 15

Formatting errors include errors in ____.

Accepted Answer

A)   typing monetary figures
B)   spelling and punctuation
C)   indenting, line length, or line spacing
D)   reversing words or characters
E)   word divisionsF) C) and E)
G) B) and E)

Question 16

What types of services does the USPS offer to most foreign countries?

Accepted Answer

A)   Airmail
B)   Parcel Post
C)   Priority Mail
D)   Express Mail
E)   Media MailF) B) and D)
G) C) and E)

Question 17

If the physician in your office has authorized you to sign his name to correspondence, you should place your ________ after the physician's name.

Accepted Answer

The answer of If the physician in your office has...

Question 18

Proofreading involves checking a document for spelling and format errors, as well as checking the document for ____.

Accepted Answer

A)   grammatical errors
B)   conciseness
C)   clarity
D)   logical flow
E)   factual accuracyF) All of the above
G) None of the above

Question 19

Well-written, neatly prepared ________ is one of the most important means of communicating a professional image for the medical office.

Accepted Answer

The answer of Well-written, neatly prepared ________ is one of...

Question 20

The body of the letter should ____.

Accepted Answer

A)   be double-spaced
B)   begin two lines below the subject line
C)   avoid setting a list apart from the rest of the letter
D)   be single-spaced between paragraphs
E)   contain the writer's initials, a colon, and the typist's initialsF) A) and B)
G) All of the above

Exam 10: Written and Electronic Documents

Proofreading involves checking a document for spelling and format errors, as well as checking the document for ____.

Correct AnswerverifiedShow Answer

The steps in processing mail involve sorting, recording, annotating, and ____.

Correct AnswerverifiedShow Answer

Which of the following USPS services provides either next-day or second-day delivery 365 days a year?

Correct AnswerverifiedShow Answer

Which of the following is a correct dateline for a business letter?

Correct AnswerverifiedShow Answer

When processing incoming mail, you should sort it into piles according to ________ and type of mail.

Correct AnswerverifiedShow Answer

The body of the letter should ____.

Correct AnswerverifiedShow Answer

Which of the following envelopes is most easily read by an OCR system?

Correct AnswerverifiedShow Answer

Well-written, neatly prepared ________ is one of the most important means of communicating a professional image for the medical office.

Correct AnswerverifiedShow Answer

A characteristic of mixed punctuation is ____.

Correct AnswerverifiedShow Answer

A characteristic of open punctuation is ___.

Correct AnswerverifiedShow Answer

Formatting errors include errors in ____.

Correct AnswerverifiedShow Answer

The envelope size most commonly used for correspondence is ____.

Correct AnswerverifiedShow Answer

What types of services does the USPS offer to most foreign countries?

Correct AnswerverifiedShow Answer

Interoffice memos are used for ________ written communication within an office.

Correct AnswerverifiedShow Answer

Priority Mail is used for ____.

Correct AnswerverifiedShow Answer

If the physician in your office has authorized you to sign his name to correspondence, you should place your ________ after the physician's name.

Correct AnswerverifiedShow Answer

Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered?

Correct AnswerverifiedShow Answer

Envelopes used to send documents or items that may otherwise be damaged in the mail are ____.

Correct AnswerverifiedShow Answer

The former name for Parcel Post was ____.

Correct AnswerverifiedShow Answer

The ________ letter style is the most commonly used style for correspondence in medical offices.

Correct AnswerverifiedShow Answer

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