Question 1

In the hospitality setting, training simply means teaching people how to do their jobs.

Accepted Answer

A) True 
 B)False

Question 2

The Theory Y view of workers holds that:

Accepted Answer

A)   people will work productively if you make them happy.
B)   people are all the same and must be treated the same.
C)   work is as natural as play, and people will work of their own accord toward objectives that fill personal needs.
D)   people dislike work and must be coerced and threatened with punishment to get the work done.
E)   employees like to be harassed with both empowerment and carrot-and-stick motivation.F) B) and D)
G) B) and C) C

Question 3

Which of the following is not one of the four styles of leading?

Accepted Answer

A)   Discipline
B)   Delegating
C)   Directing
D)   CoachingE) C) and D)
F) A) and B)

Question 4

The Theory X view of workers holds that:

Accepted Answer

A)   people will work productively if you make them happy.
B)   people are all the same and must be treated the same.
C)   work is as natural as play, and people will work of their own accord toward objectives that fill personal needs.
D)   people dislike work and must be coerced and threatened with punishment to get the work done.E) A) and C)
F) C) and D)

Question 5

One benefit to training is that it doesn't cost the company money to perform.

Accepted Answer

A) True 
 B)False

Question 6

Being a leader means:

Accepted Answer

A)   being someone that people follow voluntarily.
B)   guiding the actions of your employees to reach certain goals.
C)   influencing the actions of your employees to reach certain goals.
D)   All of the above.
E)   a and bF) B) and D)
G) C) and E) D

Question 7

The hotel and restaurant industry depends on large numbers of people to fill_________, __________ jobs that have little interest and no perceived future.

Accepted Answer

A)   upper level, high wage
B)   entry level, high wage
C)   upper level, low wage
D)   entry level, low wageE) None of the above
F) A) and B)

Question 8

A transformational leader:

Accepted Answer

A)   motivates through rewards.
B)   dictates to their employees what, when, and how things will be done.
C)   acts as a coach and leads by example.
D)   None of the above.
E)   Both a and cF) A) and B)
G) A) and C)

Question 9

The leadership style that delegates all authority and power to the employees is called:

Accepted Answer

A)   laissez-faire.
B)   bureaucratic.
C)   democratic.
D)   autocratic.E) B) and D)
F) All of the above

Question 10

Which of the following is true of democratic leadership style?

Accepted Answer

A)   Also known as participative leadership style
B)   The supervisor is likely to make decisions without input from staff
C)   Supervisors manage by the book
D)   The supervisor does as little leading as possible
E)   a and cF) B) and E)
G) D) and E) A

Question 11

A small mistake or oversight made by a poorly trained employee can have enormous impact.

Accepted Answer

A) True 
 B)False

Question 12

Situational leadership theory holds that:

Accepted Answer

A)   a participative style of leadership is most effective in most situations.
B)   an autocratic style is most effective in most situations.
C)   as leadership style moves from autocratic toward participative, it becomes more and more effective.
D)   the degree of worker participation should depend on the work, the people, the leader, and time pressures-the total situation.
E)   Both a and cF) B) and E)
G) A) and C)

Question 13

According to McGregor, the autocratic style is typical of which theory?

Accepted Answer

A)   Theory X
B)   Theory Y
C)   Theory Z
D)   None of the above.
E)   Both a and bF) All of the above
G) None of the above

Question 14

Which of the following is not a good question to ask to help decide if a decision is ethical?

Accepted Answer

A)   How will I benefit from this decision?
B)   Can I live with my decision?
C)   Is the decision fair?
D)   Is the decision legal?
E)   Have I been honest with those affected?F) C) and D)
G) A) and C)

Question 15

In your typical full-service restaurant you will lose _______ of your hourly employees in _________ year(s) .

Accepted Answer

A)   half, 2
B)   one-third, 1
C)   all, 1
D)   all, 2E) None of the above
F) B) and C)

Question 16

Management by example refers to:

Accepted Answer

A)   following in your boss's footsteps.
B)   setting a good example for your workers.
C)   a method of training using show-and-tell techniques.
D)   making an example of a worker who breaks the rules.E) None of the above
F) A) and C)

Question 17

According to the theory of situational leadership, the types of behaviors are:

Accepted Answer

A)   carrot-and-stick.
B)   directed and supportive.
C)   authority and leadership.
D)   Theory X and Theory Y.
E)   empowering and authoritarian.F) A) and B)
G) None of the above

Question 18

What does MBWA stand for?

Accepted Answer

A)   Management by way of association
B)   Management by walking around
C)   Maintaining bureaucracy within association
D)   Managing by way of advertising
E)   None of the above.F) None of the above
G) A) and B)

Question 19

It is illogical for the supervisor to personally train employees.

Accepted Answer

A) True 
 B)False

Question 20

The diversity of employees can be a training problem.

Accepted Answer

A) True 
 B)False

Exam 2: The Supervisor As Leader

In the hospitality setting, training simply means teaching people how to do their jobs.

Correct AnswerverifiedShow Answer

The Theory Y view of workers holds that:

Correct AnswerverifiedC

Which of the following is not one of the four styles of leading?

Correct AnswerverifiedShow Answer

The Theory X view of workers holds that:

Correct AnswerverifiedShow Answer

One benefit to training is that it doesn't cost the company money to perform.

Correct AnswerverifiedShow Answer

Being a leader means:

Correct AnswerverifiedD

The hotel and restaurant industry depends on large numbers of people to fill_________, __________ jobs that have little interest and no perceived future.

Correct AnswerverifiedShow Answer

A transformational leader:

Correct AnswerverifiedShow Answer

The leadership style that delegates all authority and power to the employees is called:

Correct AnswerverifiedShow Answer

Which of the following is true of democratic leadership style?

Correct AnswerverifiedA

A small mistake or oversight made by a poorly trained employee can have enormous impact.

Correct AnswerverifiedShow Answer

Situational leadership theory holds that:

Correct AnswerverifiedShow Answer

According to McGregor, the autocratic style is typical of which theory?

Correct AnswerverifiedShow Answer

Which of the following is not a good question to ask to help decide if a decision is ethical?

Correct AnswerverifiedShow Answer

In your typical full-service restaurant you will lose _______ of your hourly employees in _________ year(s) .

Correct AnswerverifiedShow Answer

Management by example refers to:

Correct AnswerverifiedShow Answer

According to the theory of situational leadership, the types of behaviors are:

Correct AnswerverifiedShow Answer

What does MBWA stand for?

Correct AnswerverifiedShow Answer

It is illogical for the supervisor to personally train employees.

Correct AnswerverifiedShow Answer

The diversity of employees can be a training problem.

Correct AnswerverifiedShow Answer

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C

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D

The hotel and restaurant industry depends on large numbers of people to fill_, __ jobs that have little interest and no perceived future.

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A

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In your typical full-service restaurant you will lose _ of your hourly employees in ___ year(s) .

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