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Exam 1: Operations Management and You

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Question 31

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Operations managers do all of the following except

A) design work processes
B) study work processes
C) analyze work processes
D) report work processes

E) None of the above
F) All of the above

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Question 32

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Operations management gathers materials and resources to transform them into products and services.

A) True
B) False

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Question 33

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Operations management provides an array of useful tools for lean operations.

What is the labor productivity for the week?

Lean operations does not include which of the following practices?

Globalization by many firms has decreased the liability to behave ethically.

Sustainability is only practiced by very large businesses.

The manager of your school's cafeteria is trying to determine the best staff size to use for the Fall semester. She has tried various staff sizes in the past, with the results shown below. Based on productivity, which crew size should she employ? $\begin{array} { | l | c | c | c | c | c | c | } \hline \text { Crew Size } & 2 & 4 & 3 & 3 & 4 & 2 \\\hline \text { Sales Per Week } ( \$ ) & 1,716 & 2,298 & 2,034 & 2,004 & 2,278 & 1,702 \\\hline\end{array}$

Operations managers are lower-level managers.

Operational strategies should be aligned with the business-level strategies for maximum efficiency.

Comparisons of productivity using only labor hours may be misleading.

Supply chain design today also needs to satisfy other criteria such as ethics and sustainability.

All of the following are KPIs at the operational level except

Productivity is measured as the value of inputs relative to the value of outputs.

Supply chain management (SCM) is a current trend in operations management.

Three types of productivity measures are ________, ________, and ________.

Standardized metrics for evaluating ________ performance include carbon footprinting.

Outputs include

________ help business decision makers maintain focus, speed, and direction.

Curly, Larry, and Moe assessed the home security systems of the prestigious Coney Island neighborhood by testing doorknobs and windows and slipping past security systems like a team of ghosts. They weren't ghosts, but they did wear white clothing to look like painters. This crew of daylight robbers hoped to grab cash, jewelry, and other valuables to fence at the next level of their supply chain. They knew the local police force was responsive, but a construction crew was creating a helpful distraction by working in the neighborhood, which completely drowned out the sounds of breaking glass. Details of the day's haul appear in the table below. $\begin{array} { | l | c | c | c | } \hline \text { ITEM } & \begin{array} { c } \text { SALES } \\\text { PRICE }\end{array} & \text { LABOR } & \text { MATERIAL } \\\hline \text { Jewelry } & \$ 1,600 & 1 \mathrm { hr } & \$ 2 \\\hline \text { Flat screen TV } & \$ 200 & .25 & \$ 1 \\\hline \$ 500 \text { cash } & \$ 500 & .05 & \$ 40 \\\hline \text { Antiques } & \$ 600 & .15 & \$ 20 \\\hline \text { Rolex watches } & \$ 1,180 & .10 & \$ 1 \\\hline\end{array}$ The crew are paid at a flat rate of 20 percent of the sales price of the stolen goods. Materials cost represents the cost of gasoline, overalls, and surgical gloves, and overhead is 20 percent of the sales price of the stolen goods. A) What is the labor productivity? B) What is the multifactor productivity?