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Define the organizational task environment.List the four things this environment includes that could influence an organization.

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The external organizational environment ...

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A(n)____________________ involves a strategic alliance or program by two or more organizations.

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Which of these is NOT a part of an organization's general environment?


A) Technological
B) Economic
C) Competitors
D) Legal-political
E) Sociocultural

F) A) and D)
G) All of the above

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____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment,challenging new opportunities,or organizational crises.


A) Mission statement
B) Vision statement
C) Competitive intelligence
D) Employee training
E) Corporate culture

F) C) and E)
G) B) and E)

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____ is a part of Ford's,the U.S.auto manufacturer,task environment.


A) Inflation rate
B) Chrysler
C) Securities and Exchange Commission (SEC) ,a government regulating agency
D) Amazon.com,an online bookseller
E) Ford's corporate culture

F) All of the above
G) A) and D)

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Which dimension of the general environment represents the demographic characteristics,norms,customs,and values of the population within which the organization operates?


A) Legal-political dimension
B) Economic dimension
C) Technological dimension
D) Corporate culture dimension
E) Sociocultural dimension

F) B) and D)
G) A) and B)

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The sociocultural dimension of the general environment includes societal norms and values.

A) True
B) False

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Terry manages a food distribution company that is highly focused on creating a strong cohesive culture,but the company does not tie organizational values directly to goals and desired business results.Terry's company most likely falls in which quadrant of organizational performance and culture?


A) Quadrant A
B) Quadrant B
C) Quadrant C
D) Quadrant D
E) Quadrant E

F) A) and D)
G) B) and C)

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In response to pressure from environmental advocates,organizations have become increasingly sensitive to diminishing:


A) Natural resources
B) Economic resources
C) Financial resources
D) Human resources
E) Technology resources

F) A) and E)
G) A) and D)

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A(n)____________________ defines and uses signals and symbols to influence corporate culture.

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In the current external business environment,which of the following is true?


A) Corporate culture defines success
B) The business environment is static
C) Companies are more adversarial than ever before
D) Mergers are declining
E) Joint ventures are on the rise

F) C) and E)
G) B) and D)

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An achievement culture is found in an environment that is dynamic and requires high-risk decision-making.

A) True
B) False

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Over the last four years,the weakened U.S.economy has had a devastating impact on small business.

A) True
B) False

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Due to the stable environment and lack of technological change,mergers and joint ventures rarely occur in the U.S.

A) True
B) False

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Scenario - Nikki Williams Nikki Williams was working as the sales manager for Industrial Instruments.Some of the sales executives were showing signs of burnout.They were losing interest in their jobs and were no longer motivated to gain new accounts.The reward system focused on old reliable accounts,but Nikki was now under pressure to expand the customer base.Nikki had recently been to a seminar on corporate value systems.She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another.She further recognized that a lasting solution to her problem required a fundamental shift in perception. -Nikki could use the following to affect the corporate culture:


A) structured symbolic logic.
B) stories about political heroes.
C) stories about company officers,stressing a value.
D) stories about economic depression.
E) all of these.

F) A) and B)
G) None of the above

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_________ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes.


A) Adaptation
B) Risk
C) Uncertainty
D) Knowledge
E) Education

F) All of the above
G) B) and E)

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Competitive intelligence is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns,trends,and relationships that might be significant.

A) True
B) False

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A figure who exemplifies the deeds,character,and attributes of a corporate culture is referred to as a


A) symbol.
B) stories.
C) slogan.
D) hero.
E) culture.

F) B) and D)
G) C) and D)

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In a study by Kotter and Haskett evidence is provided to support the claim that ____ is important for performance.


A) managing cultural values
B) leading partnerships within an industry
C) surveying the external environment
D) managing client relationships as boundary spanners
E) empowering employees

F) B) and C)
G) A) and D)

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The environments in which businesses operate are increasingly ____,requiring managers to be ready to react and respond to even subtle environmental shifts.


A) static
B) universal
C) constant
D) dynamic
E) traditional

F) A) and E)
G) B) and D)

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