Question 1

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Accepted Answer

A) True 
 B)False

Question 2

Reliability refers to the ability of a product to perform its intended function under normal conditions.

Accepted Answer

A) True 
 B)False

Question 3

Reliability of an overall system is a function of the reliability of the individual components of the system.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not one of the phases of product design and development?

Accepted Answer

A)   Specify product specifications.
B)   Conduct market test.
C)   Specify process specifications.
D)   Conduct design review.
E)   Perform applied research.F) A) and E)
G) A) and D)

Question 5

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

Accepted Answer

A) True 
 B)False

Question 6

Companies wanting to do business in the European Union must not sell products that contain recycled materials.

Accepted Answer

A) True 
 B)False

Question 7

Service design generally differs from product design in which of the following ways?

Accepted Answer

A)   Service design tends to focus on tangible factors.
B)   There is less latitude in detecting and correcting errors prior to delivery.
C)   There is a lesser requirement to be aware of competitors' offerings.
D)   There is less visibility to customers.
E)   There is no difference.F) A) and B)
G) B) and E)

Question 8

Delayed differentiation and modular design are tactics for mass customization.

Accepted Answer

A) True 
 B)False

Question 9

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Accepted Answer

A)   basic research.
B)   applied research.
C)   development.
D)   redesign.
E)   commercial research.F) B) and E)
G) C) and E)

Question 10

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Accepted Answer

A)   legal
B)   social
C)   reuse
D)   reverse engineering
E)   reengineeringF) A) and E)
G) A) and D)

Question 11

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

Accepted Answer

A)   Operations and Accounting
B)   Marketing and Operations
C)   Finance and Human Resources
D)   Engineering and Accounting
E)   Finance and EngineeringF) A) and E)
G) A) and B)

Question 12

One of these is not a characteristic of a well-designed service system:

Accepted Answer

A)   user friendly
B)   robust
C)   distributed computer networks
D)   cost effective
E)   easy to sustainF) B) and C)
G) B) and E)

Question 13

Basic research is done with the expectation that discoveries will have near-term commercial application.

Accepted Answer

A) True 
 B)False

Question 14

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.

Accepted Answer

A) True 
 B)False

Question 15

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

Accepted Answer

A) True 
 B)False

Question 16

A formal way to ensure customer requirements are factored into the product and service development process is:

Accepted Answer

A)   consumer surveys.
B)   quality function deployment.
C)   focus groups.
D)   the Delphi technique.
E)   a sales/marketing matrix.F) A) and B)
G) B) and D)

Question 17

Which of the following is not one of the 3 Rs?

Accepted Answer

A)   reuse
B)   reduce
C)   reposition
D)   recycle
E)   retrofitF) B) and E)
G) B) and D)

Question 18

In the area of product and service design, the acronym CAD refers to:

Accepted Answer

A)   conceptually appropriate design.
B)   computer-aided design.
C)   commercial applications design.
D)   competitive advantage design.
E)   completely automated design.F) B) and C)
G) A) and D)

Question 19

Service design often must take into account the degree of customer contact required.

Accepted Answer

A) True 
 B)False

Question 20

Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Accepted Answer

A)   cradle-to-grave assessment.
B)   end-of-life programs.
C)   life-cycle analysis.
D)   three R's programs.
E)   process mapping.F) B) and C)
G) C) and D)

Exam 4: Product and Service Design

Which of the following is not one of the 3 Rs?

Correct AnswerverifiedShow Answer

Delayed differentiation and modular design are tactics for mass customization.

Correct AnswerverifiedShow Answer

Companies wanting to do business in the European Union must not sell products that contain recycled materials.

Correct AnswerverifiedShow Answer

Which of the following is not one of the phases of product design and development?

Correct AnswerverifiedShow Answer

Service design often must take into account the degree of customer contact required.

Correct AnswerverifiedShow Answer

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

Correct AnswerverifiedShow Answer

Service design generally differs from product design in which of the following ways?

Correct AnswerverifiedShow Answer

A formal way to ensure customer requirements are factored into the product and service development process is:

Correct AnswerverifiedShow Answer

In the area of product and service design, the acronym CAD refers to:

Correct AnswerverifiedShow Answer

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

Correct AnswerverifiedShow Answer

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Correct AnswerverifiedShow Answer

Basic research is done with the expectation that discoveries will have near-term commercial application.

Correct AnswerverifiedShow Answer

One of these is not a characteristic of a well-designed service system:

Correct AnswerverifiedShow Answer

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.

Correct AnswerverifiedShow Answer

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Correct AnswerverifiedShow Answer

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Correct AnswerverifiedShow Answer

Reliability refers to the ability of a product to perform its intended function under normal conditions.

Correct AnswerverifiedShow Answer

Reliability of an overall system is a function of the reliability of the individual components of the system.

Correct AnswerverifiedShow Answer

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

Correct AnswerverifiedShow Answer

Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Correct AnswerverifiedShow Answer

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