Question 1

Which of the following statements is True about life satisfaction?

Accepted Answer

A)   Job satisfaction has little effect on life satisfaction.
B)   It is the degree to which employees feel a sense of happiness with customers.
C)   Research shows that life satisfaction is one of the strongest predictors of job satisfaction.
D)   Increases in job satisfaction have a stronger impact on life satisfaction than do increases in salary.
E)   If we want to feel better about our jobs, we need to find a way to be more satisfied with our lives.F) D) and E)
G) A) and E)

Question 2

Define moods. Briefly summarize the different moods in which people sometimes find themselves. Give an example of a mood you or someone you know felt recently.

Accepted Answer

Student examples will vary. A sample ans...

Question 3

According to the value-percept theory, the relation between dissatisfaction, value (importance) , and value (want)  is given by the following:

Accepted Answer

A)   Dissatisfaction = (Vwant - Vperceive)  × (Vimportance) 
B)   Dissatisfaction = (Vwant - Vhave) /(Vimportance) 
C)   Dissatisfaction = (Vwant - Vhave) ^(Vimportance) 
D)   Dissatisfaction = (Vwant - Vhave)  × (Vimportance) 
E)   Dissatisfaction = (Vwant - Vperceive) /(Vimportance) F) A) and D)
G) None of the above

Question 4

________ are usually the most accurate and most effective in assessing the job satisfaction of rank-and-file employees.

Accepted Answer

A)   Attitude surveys
B)   Interviews
C)   Focus groups
D)   Questionnaires
E)   DiscussionsF) All of the above
G) None of the above

Question 5

Which of the following is True regarding value-percept theory?

Accepted Answer

A)   Value-percept theory describes the central characteristics of intrinsically satisfying jobs.
B)   Value-percept theory implies that perceptions of the work environment are unrelated to job satisfaction.
C)   Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.
D)   Value-percept theory suggests that satisfied employees are becoming more and more rare.
E)   Value-percept theory implies that moral causes and gaining fame and prestige are relevant in all jobs.F) C) and E)
G) D) and E)

Question 6

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

Accepted Answer

A) True 
 B)False

Question 7

A person with high job satisfaction will tend to have ________ life satisfaction.

Accepted Answer

A)   weak
B)   high
C)   moderate
D)   high negative
E)   low positiveF) A) and E)
G) C) and D)

Question 8

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as

Accepted Answer

A)   emotions.
B)   satisfaction.
C)   moods.
D)   withdrawal symptoms.
E)   personality traits.F) A) and D)
G) B) and D)

Question 9

When the emotions of one person affect the emotions of another person, it is called

Accepted Answer

A)   attachment.
B)   engagement.
C)   emotional contagion.
D)   empathy.
E)   emotional labor.F) A) and D)
G) A) and E)

Question 10

You've worked at a job for several years. Recently, your job growth strength has increased significantly. Which of the following would most likely help you deal with this change?

Accepted Answer

A)   Talk to your family and friends about how your job no longer satisfies you.
B)   Remain at your job because it provides decent autonomy and significance.
C)   Seek a job that promises to satisfy your needs for autonomy and significance.
D)   Find outside hobbies in an attempt to satisfy your increased job growth strength.
E)   Convince yourself that autonomy and significance aren't that important.F) B) and D)
G) A) and B)

Question 11

Which of the following statements is True regarding job satisfaction?

Accepted Answer

A)   It remains constant over time.
B)   It is independent of objective job appraisals.
C)   It is not measurable.
D)   It is unrelated to job performance.
E)   It has both rational and emotional components.F) A) and C)
G) B) and E)

Question 12

Which of the following is True about knowledge of results?

Accepted Answer

A)   It captures the degree to which employees feel that they are key drivers of the quality of the unit's work.
B)   It reflects the extent to which employees know how well (or how poorly)  they are doing.
C)   It reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies.
D)   It captures the degree to which employees feel like their efforts do not really matter because work outcomes are dictated by effective procedures.
E)   It implies that trivial tasks tend to be less satisfying than tasks that make employees feel like they're aiding the organization in some meaningful way.F) C) and D)
G) C) and E)

Question 13

Which facet of job satisfaction brings more responsibility and increased work hours?

Accepted Answer

A)   promotion
B)   compensation
C)   environmental factors
D)   competition
E)   change in leadershipF) A) and B)
G) C) and E)

Question 14

Moods can be categorized by

Accepted Answer

A)   feelings and schemas.
B)   classical conditioning and operant conditioning.
C)   cognition and affect.
D)   pleasantness and activation.
E)   emotions and cognition.F) B) and E)
G) A) and E)

Question 15

Farragut Industries wants to promote job enrichment for its employees across all its divisions. Which of the following is an example of putting that in practice?

Accepted Answer

A)   After talking with upper management, Joud's supervisor explained to her why Joud can't have more autonomy.
B)   After talking to a friend, Ghena spent more personal time traveling to make up for her lack of autonomy at work.
C)   After reading a motivation book, Karam rearranged his meeting schedule to allow for more autonomy.
D)   After talking with coworkers, Jake demanded that his manager give him more autonomy.
E)   After consulting with job design consultants, Cheng-En's manager gave him more autonomy.F) None of the above
G) A) and D)

Question 16

The JDI includes a companion survey, the JIG scale that assesses

Accepted Answer

A)   altruism.
B)   job significance.
C)   overall job satisfaction.
D)   mental well-being.
E)   leadership potential.F) B) and E)
G) B) and D)

Question 17

The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.

Accepted Answer

A) True 
 B)False

Question 18

How can and should a company use the data they have collected through the JDI?

Accepted Answer

Once JDI data have been collected, the i...

Question 19

Define emotions. Identify five positive and five negative emotions. Give examples of two strong emotions you felt recently. What caused these emotions? Who were they directed at? How did you handle these emotions?

Accepted Answer

Student examples will vary. A sample ans...

Question 20

Of the five facets of value-percept theory, if job satisfaction had to increase to a large extent, which facet should be given high priority for improvement?

Accepted Answer

A)   pay satisfaction
B)   promotion satisfaction
C)   supervision satisfaction
D)   coworker satisfaction
E)   satisfaction with the work itselfF) B) and C)
G) C) and D)

Exam 4: Job Satisfaction

According to the value-percept theory, the relation between dissatisfaction, value (importance) , and value (want) is given by the following:

Correct AnswerverifiedShow Answer

How can and should a company use the data they have collected through the JDI?

Correct AnswerverifiedOnce JDI data have been collected, the i...View AnswerShow Answer

The JDI includes a companion survey, the JIG scale that assesses

Correct AnswerverifiedShow Answer

A person with high job satisfaction will tend to have ________ life satisfaction.

Correct AnswerverifiedShow Answer

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as

Correct AnswerverifiedShow Answer

Which of the following statements is True about life satisfaction?

Correct AnswerverifiedShow Answer

Which facet of job satisfaction brings more responsibility and increased work hours?

Correct AnswerverifiedShow Answer

The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.

Correct AnswerverifiedShow Answer

Define moods. Briefly summarize the different moods in which people sometimes find themselves. Give an example of a mood you or someone you know felt recently.

Correct AnswerverifiedStudent examples will vary. A sample ans...View AnswerShow Answer

Farragut Industries wants to promote job enrichment for its employees across all its divisions. Which of the following is an example of putting that in practice?

Correct AnswerverifiedShow Answer

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

Correct AnswerverifiedShow Answer

When the emotions of one person affect the emotions of another person, it is called

Correct AnswerverifiedShow Answer

Define emotions. Identify five positive and five negative emotions. Give examples of two strong emotions you felt recently. What caused these emotions? Who were they directed at? How did you handle these emotions?

Correct AnswerverifiedStudent examples will vary. A sample ans...View AnswerShow Answer

Which of the following statements is True regarding job satisfaction?

Correct AnswerverifiedShow Answer

Of the five facets of value-percept theory, if job satisfaction had to increase to a large extent, which facet should be given high priority for improvement?

Correct AnswerverifiedShow Answer

Which of the following is True about knowledge of results?

Correct AnswerverifiedShow Answer

Which of the following is True regarding value-percept theory?

Correct AnswerverifiedShow Answer

You've worked at a job for several years. Recently, your job growth strength has increased significantly. Which of the following would most likely help you deal with this change?

Correct AnswerverifiedShow Answer

Moods can be categorized by

Correct AnswerverifiedShow Answer

________ are usually the most accurate and most effective in assessing the job satisfaction of rank-and-file employees.

Correct AnswerverifiedShow Answer

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Once JDI data have been collected, the i...
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Student examples will vary. A sample ans...
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Student examples will vary. A sample ans...
View Answer

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