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Which of the below would not be found in a digital dashboard for a manufacturing team?


A) A graph of stock market prices
B) A running line graph of planned versus actual production for the past 24 hours
C) An excel spreadsheet with cost analysis data
D) A hot list of key performance indicators,refreshed every 15 minutes

E) C) and D)
F) A) and B)

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A business process _____________ is a patent that protects a specific set of procedures for conducting a particular business activity.

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Which of the following is an example of an intelligent system?


A) The Firefighter Robot that can extinguish flames at chemical plants
B) Shell Oil's Smart Pump robot that pumps gas for the customer
C) A robot that cleans and sweeps at a local airport
D) All of the above

E) All of the above
F) B) and C)

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Bob Silver loves playing a game called World of Warcraft where he has the capability to create his own character and even his own life-like environment.Which AI system would you categorize World of Warcraft?


A) Multi-agent system
B) Expert system
C) Virtual reality
D) Fuzzy logic system

E) B) and C)
F) A) and C)

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Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans,talking clients through the loan process,and providing loans to members.What type of processes does Jessica primarily work with?


A) Business-facing processes
B) Industry-specific customer facing processes
C) Customer-facing process
D) Industry-specific business-facing processes

E) B) and D)
F) B) and C)

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What is the analysis and redesign of workflow within and between enterprises?


A) Critical success factors (CSFs)
B) Benchmarking metrics
C) Business process reengineering (BPR)
D) Decision support interfaces (DSI)

E) A) and B)
F) B) and C)

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Which of the below is considered the output in the systems thinking example of a DSS?


A) TPS
B) Optimization
C) Goal Seeking
D) Forecasts

E) B) and D)
F) A) and B)

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What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?


A) ROI
B) Metrics
C) Best practices
D) KPI

E) A) and B)
F) A) and C)

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A _____________ occurs when resources reach full capacity and cannot handle any additional demands.

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Efficiency MIS metrics include throughput,speed,and availability.

A) True
B) False

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A ________________ lane layout arranges the steps of a business process into a set of rows depicting the various elements.

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What is the analysis that works in reverse to what-if and sensitivity analysis by finding the inputs necessary to achieve a goal such as a desired level of output?


A) Solutions based analysis
B) Optimization system
C) Goal-seeking analysis
D) Revenue analysis

E) A) and B)
F) B) and C)

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What do cargo transport systems,book distribution centers,the video game market,a flu epidemic,and an ant colony have in common?


A) They are all expert systems and thus share some characteristics
B) They are all genetic algorithm systems and thus share some characteristics
C) They are all neural network systems and thus share some characteristics
D) They are all complex adaptive systems and thus share some characteristics

E) C) and D)
F) All of the above

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Situations in which a few established processes help to evaluate potential solutions,but not enough to lead to a definite recommended decision are considered ______________ decisions.

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Which of the below offers a disadvantage for working virtually?


A) Increases in worker productivity
B) Increases in feelings of seclusion
C) Decreases in expenses for the company
D) Alleviation of congested roadways

E) B) and C)
F) None of the above

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When considering the graph depicting the interrelationships between efficiency and effectiveness,where does an organization ideally want to operate?


A) Upper right-hand corner
B) Lower right-hand corner
C) Upper left-hand corner
D) Lower left-hand corner

E) B) and C)
F) A) and D)

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Which of the following is the most commonly used form of AI in the business arena?


A) Intelligent system
B) Artificial intelligence
C) Expert system
D) Neural network

E) A) and C)
F) A) and B)

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What is a computer-simulated environment that can be a simulation of the real world or an imaginary world?


A) Virtual reality
B) Augmented reality
C) Virtual workforce
D) All of the above

E) A) and D)
F) A) and C)

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The local florist in town is Cheryl Steffan who has been in business for over 20 years.Recently,Cheryl has noticed several complaints about delivery errors.Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking.Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness.What method did Cheryl follow to solve her delivery issues?


A) Modeled the As-Is process,fixed the errors,and then created the To-Be process
B) Modeled the To-Be process,fixed the errors,and then created the As-Is process
C) Moved directly to implementing the To-Be process without analyzing the As-Is process
D) Moved directly to implementing the As-Is process without analyzing the To-Be process

E) B) and C)
F) All of the above

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___________ includes the tasks,activities,and responsibilities required to execute each step in a business process.

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