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Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

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Question 31

Multiple Choice

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A change that is made in response to arising problems or opportunities is called __________.

A) radical change
B) incremental change
C) proactive change
D) reactive change
E) process change

F) B) and C)
G) None of the above

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Question 32

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____________ is a change that represents the introduction of a new practice to an organization but one that is not new to the industry.

A) Proactive change
B) Adaptive change
C) Innovative change
D) Reactive change
E) Radically innovative change

F) A) and B)
G) A) and C)

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Question 33

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Which of the following is an example of a force for change originating outside the organization?

As an OD consultant,Sharon is designing a survey of employee attitudes to be given to workers at SW Emergency Clinic.By collecting this information,Sharon is conducting the ______ stage of OD.

Describe managers' behaviors that might indicate a need for change.

An OD intervention that works in one country should not be blindly applied to a similar situation in another country.

An employee's resistance is partly based on his or her perception of change,which is influenced by the attitudes and behaviors exhibited by the change agent,and the level of trust between change agent and the employee.

Benchmarking is a technique that must be used in the unfreezing stage of Lewin's change model.

An example of a core innovation is when Procter & Gamble modified a liquid detergent to make it available as a concentrated powder in a pouch.

Northstar Insurance is about to install a program that will change the way its adjusters settle claims.Adjusters will be able to complete adjustment and issue the check right at the scene of the accident.Although employees are uncertain this can work,other insurance agencies have been successful with this approach.This represents ________.

Kotter's change step of anchoring new approaches in the culture corresponds to unfreezing in Lewin's model.

The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork.This is an example of a(n) ______ advancement.

In OD,single interventions have been found to work better than multiple interventions.

Evaluation,step 2.What Shall We Do about It?,is the treatment step of OD in which problems are corrected.

Kotter proposed which of the following for organization change?

After Mary's Gifts and Cards surveyed its customers,it discovered that its customers preferred the company's competition more than 70% of the time.The most frequently cited reason was customer service.This information will be most helpful to introduce to her employees during which stage of Lewin's change model?

People are generally uncomfortable about change even in apparently minor matters.

List four ways to deal with change and innovation.If you were going to instill a culture of innovation in a company you worked for,what kinds of things would you do?

Adaptive change is the introduction of a practice that is new to the organization.

Adaptive change is the least threatening type of change and is therefore least likely to create resistance.