Question 1

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Accepted Answer

A) True 
 B)False

Question 2

Reducing consumer choices makes service more efficient.

Accepted Answer

A) True 
 B)False

Question 3

One way to increase reliability is to:

Accepted Answer

A)   eliminate backup components.
B)   improve preventive maintenance procedures.
C)   increase mean repair time.
D)   increase the number of independent components.
E)   use a global supply chain.F) A) and D)
G) A) and C)

Question 4

Delayed differentiation and modular design are tactics for mass customization.

Accepted Answer

A) True 
 B)False

Question 5

Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

Accepted Answer

A) True 
 B)False

Question 6

The term failure as applied to reliability means that a part or item does not function at all.

Accepted Answer

A) True 
 B)False

Question 7

One of these is not a characteristic of a well-designed service system:

Accepted Answer

A)   user friendly
B)   robust
C)   distributed computer networks
D)   cost effective
E)   easy to sustainF) B) and E)
G) A) and D)

Question 8

Reliability can be defined in terms of a particular point in time or in terms of length of service.

Accepted Answer

A) True 
 B)False

Question 9

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

Accepted Answer

A) True 
 B)False

Question 10

Product liability means that a manufacturer is liable for any injuries or damages caused by a faulty product because of poor workmanship or design.

Accepted Answer

A) True 
 B)False

Question 11

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

Accepted Answer

A) True 
 B)False

Question 12

Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an example of a postponement tactic?

Accepted Answer

A)   mass customization
B)   standardization
C)   process mapping
D)   delayed differentiation
E)   service blueprintingF) None of the above
G) A) and E)

Question 14

Which of the following is least likely to result in product innovations that have near-term commercial application?

Accepted Answer

A)   process blueprinting
B)   development
C)   applied research
D)   quality function deployment
E)   basic researchF) None of the above
G) A) and E)

Question 15

A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Accepted Answer

A) True 
 B)False

Question 16

Reliability refers to the ability of a product to perform its intended function under normal conditions.

Accepted Answer

A) True 
 B)False

Question 17

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Accepted Answer

A)   robust design.
B)   creeping featurism.
C)   sustainable design.
D)   quality function deployment.
E)   component commonality.F) B) and C)
G) A) and E)

Question 18

Which of the following is not true about remanufacturing?

Accepted Answer

A)   Remanufactured products can be sold at lower cost.
B)   The process requires mostly unskilled and semiskilled workers.
C)   There is less depletion of natural resources.
D)   It produces high-quality products easily.
E)   Remanufacturing is mainly carried out by small and mid-sized companies.F) None of the above
G) A) and E)

Question 19

The structural approach for integrating customer requirements into every aspect of product development is known as:

Accepted Answer

A)   total quality management.
B)   customer satisfaction.
C)   quality function deployment.
D)   customer integration.
E)   a product development team.F) B) and D)
G) A) and B)

Question 20

One way to increase reliability is to:

Accepted Answer

A)   improve component design.
B)   increase the number of service stations.
C)   increase mean repair time.
D)   increase the number of dependent components.
E)   reduce production capacity.F) A) and B)
G) A) and C)

Exam 4: Product and Service Design

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

Correct AnswerverifiedShow Answer

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Correct AnswerverifiedShow Answer

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Correct AnswerverifiedShow Answer

The structural approach for integrating customer requirements into every aspect of product development is known as:

Correct AnswerverifiedShow Answer

Delayed differentiation and modular design are tactics for mass customization.

Correct AnswerverifiedShow Answer

Reliability can be defined in terms of a particular point in time or in terms of length of service.

Correct AnswerverifiedShow Answer

One of these is not a characteristic of a well-designed service system:

Correct AnswerverifiedShow Answer

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

Correct AnswerverifiedShow Answer

Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.

Correct AnswerverifiedShow Answer

Which of the following is least likely to result in product innovations that have near-term commercial application?

Correct AnswerverifiedShow Answer

The term failure as applied to reliability means that a part or item does not function at all.

Correct AnswerverifiedShow Answer

Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

Correct AnswerverifiedShow Answer

Which of the following is an example of a postponement tactic?

Correct AnswerverifiedShow Answer

A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Correct AnswerverifiedShow Answer

Reliability refers to the ability of a product to perform its intended function under normal conditions.

Correct AnswerverifiedShow Answer

One way to increase reliability is to:

Correct AnswerverifiedShow Answer

Reducing consumer choices makes service more efficient.

Correct AnswerverifiedShow Answer

Which of the following is not true about remanufacturing?

Correct AnswerverifiedShow Answer

Product liability means that a manufacturer is liable for any injuries or damages caused by a faulty product because of poor workmanship or design.

Correct AnswerverifiedShow Answer

One way to increase reliability is to:

Correct AnswerverifiedShow Answer

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