Question 1

A process can be designed by operations managers independently of the choice of a customer benefit package, which is chosen exclusively by marketing staff.

Accepted Answer

A) True 
 B)False

Question 2

Define OM and provide some examples of what operations managers do.

Accepted Answer

Operations management (OM) is the scienc...

Question 3

The ability to download music onto a cell phone would be considered a primary service.

Accepted Answer

A) True 
 B)False

Question 4

The three issues that are at the core of operations management include all of the following except

Accepted Answer

A)  cost
B)  quality
C)  utilization
D)  efficiencyE) B) and D)
F) A) and D)

Question 5

Today, almost half the U.S.economy is involved in service industries.

Accepted Answer

A) True 
 B)False

Exam 1: Goods, Services, and Operations Management

Today, almost half the U.S.economy is involved in service industries.

Correct Answer
verified

Define OM and provide some examples of what operations managers do.

Correct Answer
verified
Operations management (OM) is the scienc...
View Answer

A process can be designed by operations managers independently of the choice of a customer benefit package, which is chosen exclusively by marketing staff.

Correct Answer
verified

The ability to download music onto a cell phone would be considered a primary service.

Correct Answer
verified

The three issues that are at the core of operations management include all of the following except

Correct Answer
verified

Exam 1: Goods, Services, and Operations Management

Today, almost half the U.S.economy is involved in service industries.

Correct AnswerverifiedShow Answer

Define OM and provide some examples of what operations managers do.

Correct AnswerverifiedOperations management (OM) is the scienc...View AnswerShow Answer

A process can be designed by operations managers independently of the choice of a customer benefit package, which is chosen exclusively by marketing staff.

Correct AnswerverifiedShow Answer

The ability to download music onto a cell phone would be considered a primary service.

Correct AnswerverifiedShow Answer

The three issues that are at the core of operations management include all of the following except

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
Operations management (OM) is the scienc...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified